Clear ideas. Concrete application.
For first-reception teams who want to detect barriers, provide guidance with clear steps, and develop a mini care guide. Work involves fictitious walkthroughs or protocols validated by the organization, plain language, comprehension checks, , and consultation or referral according to current procedures.
For whom
Frontline staff for reception, information, social services, education, employment or participation; also teams from organizations that manage care services.
What you will learn
- Identify physical, sensory, cognitive, linguistic, digital and relational barriers in a service pathway.
- Write procedural messages with purpose, order, steps, channel and understandable wording.
- Listen and check understanding through questions and reformulation, maintaining everyday privacy.
- Delineate the role and communicate a next step or a consultation or referral according to the current circuit without promising interventions outside the service.
The syllabus, no mystery.
Each module combines concepts, a practice and a question to build your own criterion.
- Physical and sensory barriers
- Cognitive and language barriers
- Digital and relational barriers
- Service journey and friction points
In teams, reconstruct a fictitious care pathway or one validated by the entity and indicate at each step a barrier and a possible practical adjustment.
A question to ponderWhat would need to change so that a person can orient themselves without having to insist, guess, or repeat their situation?
Your result: Journey map with four barriers, possible effect, viable adjustment and a criterion to check it.
Your final project.
Individual or team mini guide based on a fictitious, or entity-validated journey: welcome, three steps, access alternative, verification phrase, , professional limit and consultation or referral according to the current circuit. In teams, it provides individual traceability. The guide is a prototype and is not presented as validated accessible material.
This is how we work.
How we review what has been learned
Integrated assessment: brief diagnosis, observation of practices or script, and mini-guide . Valued are identification of barriers, clarity, respectful treatment, verification of understanding, privacy, boundaries, and consultation or referral; oral or written alternatives are offered.
Format and sessions
Four 3-hour sessions or equivalent blocks, in-person, live virtual or . Practice and assessment included; breaks organized separately.
Before starting
No prior knowledge is required. Work is done with fictitious or cases and you are not asked to share personal experiences or intimate data.
Proposed instructor profile
Proposed instructor profile: professionals with relevant experience in care, accessibility, social work, psychology, economics or innovation. Specific profile and availability will be confirmed before each edition.
Scope of the course
It does not prepare you to intervene clinically or resolve crises, and it does not replace local protocols, specialized care, or legal advice. Easy-to-read formats are addressed only as a method that requires specific guidelines and validation. The sources are for consultation, not endorsements by CRUSH.
Reference sources
The cited entities are sources for consultation, not collaborators or endorsers of CRUSH.